Client satisfaction survey results – 2019
Don’t just take our word for it! Choosing a business growth specialist that is right for you can be difficult, but you can be assured that we take your satisfaction seriously – it’s a core part of the service we provide. To make sure we remain the world’s number one business growth service provider, we carry out a client satisfaction survey each year to find out what’s working well and what we can improve to make our service even better.
349 clients completed our most recent Client Satisfaction Survey in July 2019, conducted by independent research agency WorkBuzz. 96% of these clients said they would recommend ActionCOACH to a friend or business associate and 98% said their Action Coach makes a positive difference to their lives.
What is a Net Promoter Score?
Clients rate their satisfaction with a business according to a 1-10 scale.
The scores are calculated as follow, for a score between:
1 to 6, the business receives -1
7 to 8, the business receives 0,
9 & 10, the business receives +1.
These scores are then calculated to reveal an overall Net Promotor Score.
The average NPS is 57. ActionCOACH stands well ahead of this, with a world-class score of 77!
What better endorsement for ActionCOACH than our client’s own words. Read some of the heart-warming comments below:
“A great eye opening programme which has enabled us to re-focus on what the important aspects of the business are. Identifying areas that are in need of improvement and giving you the tools to be able to carry these improvements out.”
Scott Priestley, Allied Promotions Ltd t/a Ku Bar
“Singularly this has been the best decision I’ve made in years. I really didn’t grasp how much I was working in not on my business. From the day I met Tom prior to COVID-19 I knew ActionCoach wasn’t like the others, the slogan real people, real results is nail on the head. I’ve said before, this is my tribe.”
Kathryn Mason, MASONRY
“ActionCOACH have given me a weekly focus to use my time while our business is closed to work on the business. To plan and move forward and strategise about the things that I will implement when reopening.”
Aoife Neylon, Clare Language Centre
“It has really helped me to focus on the key areas of business that will help it to run more smoothly, be more profitable and be a good business to work in.”
Avril Craig, Monkstown Physiotherapy Clinic
“It has allowed us to take a pause and take an in depth look at all aspects of our business.”
Stephen Kennedy, Titan Roofing
“Gives me clarity and stops me panicking. Gives me clear direction in what I need to do to reach my life and business goals.”
Ciara Shields, IONA Physiotherapy
“So far it has been really helpful and has sped up our normal weekly sessions that we have with our coach. Going forward it has given lots of material that can improve me as an individual and then bring to the team.”
Michael Cranston, Hose Doctor Ltd
“Participation in the business recovery programme has greatly helped to focus on what is important for the long term sustainability of our business rather than just reacting and responding to ever changing daily demands.”
Deirdre Carr, Diomac
“The program is great to refocus on the key activities that will drive the business forward.”
Bevin Mahon, Dental Tech
“I found that dealing with specific topics really made me think about these things and get going on them. I found the programme had a good deal of reflective learning that sort of arrived automatically from listening to others and the speakers. I liked the back up videos from Brad to add to the lecture content. I thought the lecture content was just right – not too much to be overwhelming but enough to start something.”
Alison Quinn, Rehab Rooms
“It has disciplined me to focus on my business in a structured way during an uncertain period.”
Jane Brennan, Brennan’s Life Pharmacy
“I like that its possible to do it from my desk I find it helpful to start with huddle and get imput from team and get back to them about progress. Need to get back to people up to 21 times.”
Alison Connors, Youghal Pharmacy
“The course has been fantastic. Both Derek and John have been excellent coaches and have been very thorough in their teachings. I definitely feel that writing in my Time Study will help me analyse where I’m losing time, and as a result, help me to be more efficient with my time, as I feel that is my biggest weakness. Super course. Thank you!”
Maeve Mullins, Fun2BFit
“I’m getting more experienced and motivated and confident. Setting 5,3,1 years goals is very important to me.”
Martin Step, Bare Pantry Cafe
